Support and Customer Service

We provide virtual and phone support to guarantee you the best experience within our platform.

Feel free to contact us to clarify any technical, banking or customer service questions.

Frequently Asked Questions

Since 2011, we have consistently been one of the leading payment gateway companies in Colombia, offering the best solutions in virtual payment methods for businesses like yours. We process online payments through a secure, multi-channel, and robust system that helps your business to grow by providing alternatives that stand out for their excellent service and results. We have a user-friendly platform as well as a professional team ready to provide you with the best.

We are available for you Monday to Friday, between 8:00 am and 5:30 pm.
PBX: 601 – 3930393 Ext 1001
E-mail address:
Cell phone: 3206051046

• Cash Payments
• Credit card

You can communicate with our sales executives using the following channels:
Email: WhatsApp 312 3534446 PBX: 3930393 Ext. 1021
Email: WhatsApp 322 3590782 PBX: 3930393 Ext. 1004
They will attend to your requests from Monday to Friday, non-stop, between 8:00 am and 5:30 pm.

The linking process is carried out in the shortest possible time. To receive more information about our services and to expedite the linking process, please contact us and we will get back to you as soon as possible.
PBX: 601 – 3930393 Ext 1001
E-mail address:
Cell phone: 3206051046

You can file a complaint with Pago Digital Colombia S.A.S. through the following channels:
PBX: 601 – 3930393 Ext. 1001
E-mail address:
Cell phone: 3206051046

You must call our customer service line 393-0393 Ext. 1001 to report what happened. Subsequently, our sales representatives will take the complaint and transfer it to the retailer, in order to provide you with a timely and effective solution.

We are the means by which the transaction travels, i.e., the intermediary between your business, your customers, and the bank.

Cancellation or void adjustment applies to those transactions that are rejected by the cardholder the same day they were made. In this case, money will be refunded over a timeframe of 24 to 48 hours.
In the case of a chargeback or reversed adjustment, money will be refunded within 15 to 20 business days.

Pago Digital Colombia S.A.S. will make the adjustment request to the bank, and this will be processed internally. Therefore, you should check with your bank and be aware of the means in which the money will be refunded.

You must make the request to the email address with the following information:
• Full name
• ID
• Contact number

Once the support has been issued, please submit it to the bank, in order to continue with the due process.